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      > Artikel 

    Artikel
    ECS start to ship the brand new 6 series B3 stepping chipset motherboards and B2 chipset issue Q & A

    On Jan 31st, 2011 Intel has identified a design issue of 6 series B2 chipset and made an impact on ECS new 6 series motherboards. The problem may degrade performance or not find your devices on SATA 3Gb/s ports during the period of time operating at the new platform. To ensure the rights of consumer, ECS stopped shipment of 6 series motherboards. However, costomers who had perchased 6 series motherboards still can run normally in provisional way.

    The quality issue occurring on P67 and H67 motherboard is limited on SATA 3Gb/s ports, and the SATA 6Gb/s ports will not be affected. Therefore, we suggest users who have already purchased ECS P67/H67 motherboard using SATA 6Gb/s ports and starting from SATA_1 and SATA_2 (with gray color) as temporary solution.
     
    ECS will continue working with Intel for the permanent solution to this quality issue, and will update any follow-up messages on our website once it’s available, please pay close attention to our website.
     
     
    Intel 6 series B3 stepping chipset motherboard ready - Q&A   Last updated : 2011-2-25

    Q:How to identify Intel B3 Stepping Chipset message on ECS 6 Seriesmotherboard?
    A:Users can easily find the "B3 stepping" message on the box and PCB.  


    Intel 6 series B2 chipset SATA issue - Q&A 

    Q:What is the problem with Intel 6 series B2 chipsets?
    A:As explained by Intel, after a period of usage the SATA 3Gb/s ports on motherboards based on Intel 6 series B2 stepping chipsets may experience degrading performance but never cause data lost or hardware damage. This issue applies to all motherboards based on Intel 6 series chipsets from every vendor. However, it will not be an issue for systems that connect to the SATA 6Gb/s ports only. Intel announced this issue and stated that they stand behind their products and are committed to product quality in the following online alert: “Alert for Intel 6 Series Express Chipsets and Intel Xeon C200 Chipsets users” which release by Intel, Jan 31st, 2011.http://www.intel.com/support/chipsets/sb/CS-032263.htm



    Q:What models have been affected by this issue?
    A:All ECS P67/H67 chipset motherboards with B2 stepping 6 series chipsets are effected. All other ECS models based on other chipsets are not affected, and ECS continues to be committed to the highest product and service quality standards.
     
    P67
    H67
    P67H2-A
    P67H2-A2
    H67H2-M
    H67H2-M2
    H67H2-I
    P67H2-A3
    P67H2-A4
    H67H2-M3
    H67H2-M4
    H67H2-A3

    Q:What should I do if I have purchased ECS 6 Series motherboard?
    A:Firstly, please determine your computer setup. No action will be needed if you only use the SATA 6Gb/s ports. If you are using the SATA 3Gb/s ports, then there are possibilities that the device’s performance will decrease after a period of usage. To ensure the highest standard of customer support & services, ECS recommends that all customers who purchased ECS 6 series motherboards contact their local dealer (retail store where you purchased the motherboard) at the end of April for a motherboard exchange. ECS will provide an equivalent new motherboard replacement.

    Q:What is the ECS swap policy for ECS 6 series motherboards? 
    A:ECS will provide a replacement motherboard with new B3 chipset at the end of April in order to reduce any inconvenience to our customers who are affected by this issue.

    Q:What is the SOP for ECS 6 series motherboard exchange? 
    A:At the end of April please contact the purchase point where you originally purchased it for more information about replacement.

    Q:When will the replacement be available?
    A:According to Intel’s production plan, the 6 series B3 stepping chipset will be available at the end of April, 2011. ECS will produce and ship replacement motherboards according to Intel’s chipset shipping schedule. 


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