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       Home > Support > RMA Service Policy (USA Only) 

    Please read the following instructions carefully before initiating your RMA request. Failture to meet the required condition(s) may automatically void your request.
    *   If you received a valid invoice from our reseller, ECS recommends you to troubleshoot with our professional support technician first prior to requesting for RMA. By troubleshooting with our technician, you will save time and cost for potentially unnecessary shipping of product.
    *   If you received a valid invoice directly from ECS, please click on Partner Portal to start your RMA request.

    ECS Motherboard RETURN (RMA) POLICY

    * ECS Warranty is offered to direct customers with valid ECS invoice only.

    Warranty Period
    Warranty Period guarantees against defects in workmanship and manufacturing. The warranty is effective from the date of ECS' original invoice, unless stated otherwise in writing.
    - ECS brand Motherboards warranty cover from ECS Invoice 36 months for parts and 24 months for part and labor.
    - ECS brand Motherboards with CPU Bundle warranty cover from ECS Invoice 12 months for parts and labor.
    - ECS brand VGA Card with NVIDIA Chipset warranty cover from ECS Invoice 36 months for parts and 24 months for part and labor.
    - ECS brand VGA Cards with all other Chipset warranty cover from ECS Invoice 12 months for parts and labor.
    - ECS brand all other products warranty cover from ECS Invoice 12 months warranty for parts and labor.

    Contacting ECS for Warranty Service
    A RMA number is valid for 30 days from date of issuance. RMA returns will be thoroughly tested as to all complaints and sent back to customers within 10 working days following receipt of the products by ECS. In the event a defective board cannot be repaired, ECS reserves the right to replace it with like-new refurbished product.

    Please Note:

    • Do you buy from our authorized distributors?
      • If not, we recommend you buy from our authorized distributors to ensure the warranty coverage. We have experienced some websites are selling phase out products, out-of-warranty products, and refurbished products at a below market price. Please be aware that it is to your own risk if you purchased any of the above-mentioned products.
    • Physical damage, mishandling, mis-use, illegal modifications, no serial number and missing parts will automatically void the warranty. All items MUST be returned properly packaged & protected. Any item(s) returned in envelopes will VOID THE WARRANTY, NO EXCEPTIONS!
    • Packaging / Shipping Procedures
      • Returned items must be packed properly and safely, preferably in their original box. Shipment of returned items should be prepaid and insured by customers via a carrier of their choice. A packing list together with a copy of the RMA Control Sheet should be attached on the outside of boxes. The RMA number should be clearly marked on the outside of the package.
      • ECS will pay for the return of items to the customer via UPS, FedEx or trucking company. Any special delivery required may be available upon request as additional cost. Items damaged in transit are not covered under warranty and ECS is not liable for delays or errors on the part of any carrier. Any item shipped to ECS without RMA numbers printed on the boxes will be returned to senders.
    • Please DO NOT return accessories such as cables , diskettes or manuals to ECS.
    • Discrepancies in Shipments
      • ECS Customer Service representatives will inform customers if any discrepancy is found in category and/or quantity of items received. All non-ECS products will be sent back to customers without further notice.
    • Ship returned products to:
      EliteGroup Computer System,Inc.
      6851 Mowry Avenue, Newark, CA 94560
      Our business hours are 9am-5pm EST, Monday-Friday.
      We are CLOSED Saturdays, Sundays & Holidays.
      ECS reserves the right to change this policy without advance notice.