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ECS start to ship the brand new 6 series B3 stepping chipset motherboards and B2 chipset issue Q & A

On Jan 31st, 2011 Intel has identified a design issue of 6 series B2 chipset and made an impact on ECS new 6 series motherboards. The problem may degrade performance or not find your devices on SATA 3Gb/s ports during the period of time operating at the new platform. To ensure the rights of consumer, ECS stopped shipment of 6 series motherboards. However, costomers who had perchased 6 series motherboards still can run normally in provisional way.

The quality issue occurring on P67 and H67 motherboard is limited on SATA 3Gb/s ports, and the SATA 6Gb/s ports will not be affected. Therefore, we suggest users who have already purchased ECS P67/H67 motherboard using SATA 6Gb/s ports and starting from SATA_1 and SATA_2 (with gray color) as temporary solution.
ECS will continue working with Intel for the permanent solution to this quality issue, and will update any follow-up messages on our website once it’s available, please pay close attention to our website.
Intel 6 series B3 stepping chipset motherboard ready - Q&A   Last updated : 2011-2-25

Q:How to identify Intel B3 Stepping Chipset message on ECS 6 Seriesmotherboard?
A:Users can easily find the "B3 stepping" message on the box and PCB.  

Intel 6 series B2 chipset SATA issue - Q&A 

Q:What is the problem with Intel 6 series B2 chipsets?
A:As explained by Intel, after a period of usage the SATA 3Gb/s ports on motherboards based on Intel 6 series B2 stepping chipsets may experience degrading performance but never cause data lost or hardware damage. This issue applies to all motherboards based on Intel 6 series chipsets from every vendor. However, it will not be an issue for systems that connect to the SATA 6Gb/s ports only. Intel announced this issue and stated that they stand behind their products and are committed to product quality in the following online alert: “Alert for Intel 6 Series Express Chipsets and Intel Xeon C200 Chipsets users” which release by Intel, Jan 31st, 2011.

Q:What models have been affected by this issue?
A:All ECS P67/H67 chipset motherboards with B2 stepping 6 series chipsets are effected. All other ECS models based on other chipsets are not affected, and ECS continues to be committed to the highest product and service quality standards.

Q:What should I do if I have purchased ECS 6 Series motherboard?
A:Firstly, please determine your computer setup. No action will be needed if you only use the SATA 6Gb/s ports. If you are using the SATA 3Gb/s ports, then there are possibilities that the device’s performance will decrease after a period of usage. To ensure the highest standard of customer support & services, ECS recommends that all customers who purchased ECS 6 series motherboards contact their local dealer (retail store where you purchased the motherboard) at the end of April for a motherboard exchange. ECS will provide an equivalent new motherboard replacement.

Q:What is the ECS swap policy for ECS 6 series motherboards? 
A:ECS will provide a replacement motherboard with new B3 chipset at the end of April in order to reduce any inconvenience to our customers who are affected by this issue.

Q:What is the SOP for ECS 6 series motherboard exchange? 
A:At the end of April please contact the purchase point where you originally purchased it for more information about replacement.

Q:When will the replacement be available?
A:According to Intel’s production plan, the 6 series B3 stepping chipset will be available at the end of April, 2011. ECS will produce and ship replacement motherboards according to Intel’s chipset shipping schedule. 

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